“The computer that records information about water quality from our water treatment plant did not record any information from 6:45 AM on Friday, August 10, 2018, to 5:00 PM on Monday, August 13, 2018. We need the information from the computer to verify that the water we serve to you has been properly treated, and we are also required to submit that information to the Nebraska Department of Health and Human Services every month. We did not know about the computer problem at the water treatment plant until later in the morning on August 13, at which time we notified the State and our computer support provider (H.O.A. Solutions) about the problem.
During the time information was not recorded by the computer, we had checked the computer screens frequently, and the water plant seemed to be operating normally (all readings were within acceptable limits).
We were under the impression that our provider, H.O.A. Solutions resolved the problem back in January 2018. Unfortunately, they were backing up only part of the information, not all of it.
To resolve the issue, H.O.A. Solutions came down and worked on the computer to provide all the information we need in our backup. Once completed, we ran test backups and confirmed all the information was there. Going forward if the computer fails we will be able to retrieve all the information that we need.
If you have concerns or questions, please call Jeff Sweetser at (402) 729-3648.”